Last Updated on August 13, 2021
Kal & Kai office is located in Sidco Industrial Estate, Ambattur, Chennai,Tamilnadu – 600 098, India.
kal & kai has a dedicated kitchen in Rangarajapuram, Chennai, TN, India
‘Kal’ is pronounced as in ‘Khal’ and ‘Kai’ is pronounced as in ‘Khai’
Online and Retail outlets
Yes, you can.
Yes, we are.
Please use this link Track order to track your order
Yes, we do ship to all major cities in India.
Yes, you will be redirected to our international website to do so.
You will be redirected to the subscription plan from Shop page
UPI, Net banking and All major Credit/Debit cards
Last Updated on August 13, 2021
Order will be shipped as soon as we receive the confirmation in our system contingent to availability in the inventory.
It should reach throughout the country within 2-3 working days, but in case of any delays due any act of God, it will reach within 7 days.
Yes, there will be shipping charges for all orders below Rs.500
Yes, we do have priority shipping available at an additional cost.
Last Updated on August 13, 2021
Kal & Kai brings to you products made with utmost quality and care. Our team puts every product through a rigorous quality check process to ensure that the products reaching you are in a perfect condition. However, on a rare occasion when there is something wrong with your order we would be happy to accept a return within 7 days from the date of delivery in sealed condition with the tamper seal intact. Please initiate a return by sending us an email at customercare@KalnKa.in . In case of tampered packages, or products not in a right condition we recommend you to make a video and share it with us so that we can escalate it to the right team and ensure corrective actions on the same.
You can initiate a return by sending us an email at customercare@schenka.in
Yes. Returns need to be initiated within 7 days from the date of delivery
Your returns should meet the following conditions:
– If you fall under the return window which is 7 days from the date of delivery
– The product seal is intact and the product is in an unused condition. In case of any damage during transit please share the images with us on customercare@schenka.in
– All freebies that came with the product needs to be returned with the order
– All Items that came in as combos need to be returned together unless wrongly shipped
Enclose the product(s), in original condition and packaging as part of the return package. Remember, we can’t refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don’t forget to retain a proof of the postage.
Yes you can, just let us know the product(s) you want to return from your order while you initiate the return. You should know that we can’t accept returns of incomplete product combos (for example: ‘Buy one get one free’ combos, free gifts, etc.).
You will have to ship the order yourself at the moment.
You will be refunded as soon as the goods arrive and is confirmed by our inventory manager to be in good condition.
Yes, as long as the return shipment has not been initiated.
Please contact Schenka customer care at customercare@schenka.in for more details
Please contact Schenka customer care at customercare@schenka.in for more details
Please contact Schenka customer care at customercare@schenka.in for more details
Yes, Please contact Schenka customer care at customercare@schenka.in for more details
Last Updated on August 13, 2021
Yes, you can cancel as long as the order has not been shipped out
Provide the URL for cancelling the order here
Please contact Schenka customer care at customercare@schenka.in for more details
The amount will be refunded to your card/ account and can be applied towards future purchases
There will be a small cancellation fee for orders over 24 hours.
It will not be cancelled by Kal& Kai. Please contact Kal& Kai customer care at customercare@KalKai.in for any more concerns
It will not be cancelled by Kal& Kai. Please contact Kal& Kai customer care at customercare@KalKai.in for any more concerns
Last Updated on August 13, 2021
Under “My Orders”
Under “My Orders”
No, you need to cancel the existing order and then place the new order
Yes, as long as the order is not shipped out
You will need to place separate orders to deliver at different addresses
Last Updated on August 13, 2021
You can pay via Netbanking/Credit/Debit/UPI/Gpay/Paytm/AmazonPay
Yes, we use a secure payment gateway and your payment information remains secure
No, it is not. GST will be applied on top of your purchase amount.
No, we do not take cash on delivery at this moment.
For an unsuccessful transaction, the amount will automatically be withheld by your bank account. If your bank account has been charged and you still have an unsuccessful order, then please contact Schenka customer care at +91 98400 98756, and we will be happy to have it sorted for you.
Last Updated on August 13, 2021
No, you can do a guest checkout, but you need to create an account to subscribe to our healthy product line. Additionally, creating an account will make your re-purchases a lot faster.
Yes, you can. Please use this link (My account) to create a new account.
Please use this link (My account) to edit/update an existing account
Yes, your personal information is only used for transactions authorized by you and is safe with us.
Please use this link (My account) to reset your password using the user’s registered e-mail
